Privacy Policy

Tech@Home ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website techathomesolution.com, enrol in our courses, or use our digital solutions and support services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and any other information you provide when filling out contact forms, enrolment forms, or newsletter sign-ups.
• Payment Information: Billing details necessary to process course fees or service payments. We do not store full payment card details on our servers.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, device type, and browser information, collected through analytics tools.
• Communication Records: Records of enquiries, support requests, and correspondence with our team.

2. How We Use Your Information

We use the information we collect to:

• Process course enrolments and deliver training services
• Respond to enquiries and provide customer support
• Send important updates about your enrolment, courses, or services
• Send marketing communications, only where you have opted in (you may unsubscribe at any time)
• Improve our website, courses and services based on usage patterns
• Comply with legal obligations and protect against fraudulent activity

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who help us operate our business (e.g. payment processors, email services), bound by confidentiality obligations
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Tech@Home, our students, or others
• With your explicit consent for any other purpose

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookie preferences through our cookie banner or your browser settings. Disabling cookies may affect certain website features.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Enrolment and payment records may be retained for accounting and legal compliance purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected such information, please contact us so we can remove it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: